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Information Quality Training Requirements Analysis Guideline Demonstrated in a Healthcare Context

Levis, Mary (2011) Information Quality Training Requirements Analysis Guideline Demonstrated in a Healthcare Context. PhD thesis, Dublin City University.

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In recent years, organizations have realized the critical importance of Information Quality Management (IQM) as a means to achieve long-term business success. Yet, many organizations find it difficult to implement an effective Information Quality Training Plan (IQTP). One reason for this is that they fail to identify the prime predictors of Information Quality (IQ) and therefore, the resources and likewise the commitment to develop an effective, systematically tailored approach to IQTPs is lost. To systematically address this problem is the primary driver behind this thesis. To achieve this objective, a practical conceptual model, which allows the measurement of the anticipated predictors’ impact on IQ, and a Design Science (DS) problem-based solution; an Information Quality Training Requirements Analysis Guideline (IQTRAG) is proposed. This model was validated by means of a controlled laboratory experiment, a Web based survey and interviews and discussions with practitioners and experimental participants. Data was gathered through triangulation, evaluated through a combination of ttests and correlation and regression analysis. The findings show that relationships exist between IQ and 1) trainee characteristics, 2) training design, 3) work environment, 4) trainee’ perception of IQ importance, and 5) trainee work and documentation experience. The results from the analysis supported the hypotheses and the need for an Information Quality Training Requirements Analysis Guideline to aid the development of Information Quality Training Plans. Based on this analysis it can be recommended that organizations use the Information Quality Training Requirements Analysis Guideline before implementing Information Quality Training Plans.

Item Type:Thesis (PhD)
Date of Award:17 January 2011
Supervisor(s):Brady, Malcolm and Helfert, Markus
Uncontrolled Keywords:training; information systems; information quality; healthcare; design science; method engineering; knowledge management
Subjects:Business > Knowledge management
Business > Management
DCU Faculties and Centres:DCU Faculties and Schools > DCU Business School
Use License:This item is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 3.0 License. View License
ID Code:16068
Deposited On:06 Apr 2011 16:43 by Rachel Keegan. Last Modified 06 Apr 2011 16:43

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