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Development of a team measure for tacit knowledge in software development teams

Ryan, Sharon and O'Connor, Rory (2009) Development of a team measure for tacit knowledge in software development teams. Journal of Systems and Software, 82 (2). pp. 229-240. ISSN 0164-1212

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Abstract

In this paper we operationally define and measure tacit knowledge at the team-level in the software development domain. Through a series of three empirical studies we developed and validated the team tacit knowledge measure (TTKM) for software developers. In the first study, initial scale items were developed using the repertory grid technique and content analysis. In Study 2, supplied repertory grids were administered to novices and experts to establish differential items, and Study 3 validated the TTKM on a sample of 48 industrial software development teams. In developing the TTKM we explored the relationships between tacit knowledge, explicit job knowledge and social interaction and their effect on team performance as measured by efficiency and effectiveness. In addition we assess the implications for managing software development teams and increasing team performance through social interaction.

Item Type:Article (Published)
Refereed:Yes
Uncontrolled Keywords:Knowledge; Tacit knowledge; Team tacit knowledge; Repertory grid; Team performance; Team management; Agile methods
Subjects:Computer Science > Information technology
Computer Science > Software engineering
Business > Knowledge management
DCU Faculties and Centres:DCU Faculties and Schools > Faculty of Engineering and Computing > School of Computing
Publisher:Elsevier
Official URL:http://dx.doi.org/10.1016/j.jss.2008.05.037
Copyright Information:© 2009 Elsevier
Use License:This item is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 3.0 License. View License
ID Code:16738
Deposited On:10 Jan 2012 16:04 by Rory O'Connor. Last Modified 10 Jan 2012 16:06

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