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Communication enhancement: a process dividend for the organisation and the HRM department?

Buckley, Finian and Monks, Kathy and Sinnott, Anne (1997) Communication enhancement: a process dividend for the organisation and the HRM department? DCU Business School Research Paper Series. (Paper No. 18). Dublin City University Business School, Ireland. ISSN: 1393-290X

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Quality has become a key issue for organisations seeking competitive advantage and coping with ever changing market demands. Evidence suggests that the human resource implications of such initiatives are frequently underestimated and neglected Powell, 1995). The present study surveyed 133 Irish organisations implementing Quality Initiatives (QIs), focusing particularly on the impact of these initiatives on internal communication processes and the role played by the human resource (HR) function in these changes. Results indicate the overall success of the QIs in enhancing internal communication processes, but highlight two issues: the surprising absence of HR function involvement in the deliverance of these communication enhancements and the perception by most respondents that while the stated tangible QI objectives have been achieved, there is still some distance to be travelled to fulfil employee expectations on the more intangible communication based needs. The implications of these findings are discussed in terms of the changing face of the HR function and the long term success of QIs.

Item Type:Working Paper (No. 18)
Uncontrolled Keywords:Communication Enhancement; Human Resources; Quality Initiatives;
Subjects:Business > Personnel management
DCU Faculties and Centres:DCU Faculties and Schools > DCU Business School > DCU Business School Research Paper Series
Publisher:Dublin City University Business School
Use License:This item is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 3.0 License. View License
ID Code:2153
Deposited On:14 Nov 2008 10:27 by Rachel Keegan. Last Modified 14 Nov 2008 10:27

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