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Baer, Michael D. and van der Werff, Lisa and Colquitt, Jason A. and Rodell, Jessica B. and Zipay, Kate P. and Buckley, Finian (2017) Trusting the “look and feel”: situational Normality, situational aesthetics, and the perceived trustworthiness of organizations. Academy of Management Journal (0248). pp. 1-55. ISSN 0001-4273