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Author: Gelman, Ovsei

Number of items: 13.

2016

Mora, Manuel and Marx Gómez, Jorge and O'Connor, Rory and Gelman, Ovsei (2016) An MADM risk-based evaluation-selection model of free-libre open source software tools. International Journal of Technology Policy and Management, 16 (4). pp. 326-354. ISSN 1468-4322

Mora, Manuel and O'Connor, Rory and Raisinghani, Mahesh and Gelman, Ovsei (2016) Impacts of electronic process guides by types of user: An experimental study. International Journal of Information Management, 36 (1). pp. 73-88. ISSN 0268-4012

2015

Mora, Manuel and Marx Gómez, Jorge and O'Connor, Rory and Gelman, Ovsei (2015) A risk-based MADM model for selecting free-libre open source software tools in the domain of IT service management. In: 16th Symposium on Decision Technology and Intelligent Information Systems, 6 Aug 2015, Baden Baden, Germany.

Mora, Manuel and Gomez, Jorge and O'Connor, Rory and Raisinghani, Mahesh and Gelman, Ovsei (2015) An extensive review of IT service design in seven international ITSM processes frameworks: Part II. International Journal of Information Technologies and Systems Approach, 8 (1). pp. 69-90. ISSN 1935-5718

2014

Mora, Manuel and Raisinghani, Mahesh and O'Connor, Rory and Gomez, Jorge and Gelman, Ovsei (2014) An extensive review of IT service design in seven international ITSM processes frameworks: Part I. International Journal of Information Technologies and Systems Approach, 7 (2). pp. 83-107. ISSN 1935-5718

2013

Mora, Manuel and O'Connor, Rory and Raisinghani, Mahesh and Macías-Luévano, Jorge and Gelman, Ovsei (2013) IT service engineering and management framework (ITS‐EMF). In: de Pablos, Patricia Ordóñez and Tennyson, Robert, (eds.) Best Practices and New Perspectives in Service Science and Management. IGI Global, pp. 76-91. ISBN 978-1-4666-3894-5

2012

O'Connor, Rory (2012) Using grounded theory coding mechanisms to analyze case study and focus group data in the context of software process research. In: Mora, Manuel and Gelman, Ovsei and Steenkamp, A. and Raisinghani, Mahesh, (eds.) Research Methodologies, Innovations and Philosophies in Software Systems Engineering and Information Systems. IGI Global, pp. 256-270. ISBN 978-1-4666-0179-6

2011

Mora, Manuel and Raisinghani, Mahesh and O'Connor, Rory and Gelman, Ovsei (2011) Toward an integrated conceptualization of the service and service system concepts: A systems approach. In: Wang, J., (ed.) Information Systems and New Applications in the Service Sector: Models and Methods. IGI GLOBAL, pp. 152-172. ISBN 978-1-60960-138-6

2010

Mora, Manuel and O'Connor, Rory and Gelman, Ovsei (2010) On electronic process guides for IT service management. In: The SIG SVC Annual Workshop, at 14th International Conference on Information Systems, St Louis, MI.

Mora, Manuel and Gelman, Ovsei and O'Connor, Rory and Alvarez, Francisco and Macías-Luévano, Jorge (2010) A conceptual descriptive-comparative study of models and standards of processes in SE, SwE, and IT disciplines using the theory of systems. In: Paradice, D., (ed.) Emerging Systems Approaches in Information Technologies: Concepts, Theories, and Applications. IGI GLOBAL, pp. 156-181. ISBN 978-1-60566-976-2

2009

Mora, Manuel and Raisinghani, Mahesh and O'Connor, Rory and Gelman, Ovsei (2009) Toward an integrated conceptualization of the service and service system concepts: a systems approach. International Journal of Information Systems in the Service Sector, 1 (2). pp. 36-57. ISSN 1935-5696

Mora, Manuel and Gelman, Ovsei and O'Connor, Rory and Alvarez, Francisco (2009) An overview of models and standards of processes in the SE, SwE and IS disciplines. In: Cater-Steel, Aileen, (ed.) Information Technology Governance and Service Management: Frameworks and Adaptations. IGI Publishing, pp. 371-387. ISBN 978-16056-60080

2008

Mora, Manuel and Gelman, Ovsei and O'Connor, Rory and Alvarez, Francisco and Macías-Luévano, Jorge (2008) A conceptual descriptive-comparative study of models and standards of processes in sE, swE, and It disciplines using the theory of systems. International Journal of Information Technologies and the Systems Approach, 1 (2). pp. 57-85. ISSN 1935-5718

This list was generated on Fri Aug 18 03:45:12 2017 IST.