Lippitt, Patricia, Itani, Nadine, O’Connell, John F., Warnock-Smith, David 
ORCID: 0000-0002-1887-3278 and Efthymiou, Marina ORCID: 0000-0001-8611-5973
(2023)
Investigating Airline Service Quality from a Business Traveller Perspective through the Integration of the Kano Model and Importance–Satisfaction Analysis.
Sustainability, 25
(8).
ISSN 2071-1050
