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Author: Raisinghani, Mahesh

Number of items: 8.

2016

Mora, Manuel and O'Connor, Rory and Raisinghani, Mahesh and Gelman, Ovsei (2016) Impacts of electronic process guides by types of user: An experimental study. International Journal of Information Management, 36 (1). pp. 73-88. ISSN 0268-4012

2015

Mora, Manuel and Gomez, Jorge and O'Connor, Rory and Raisinghani, Mahesh and Gelman, Ovsei (2015) An extensive review of IT service design in seven international ITSM processes frameworks: Part II. International Journal of Information Technologies and Systems Approach, 8 (1). pp. 69-90. ISSN 1935-5718

2014

Mora, Manuel and Raisinghani, Mahesh and O'Connor, Rory and Gomez, Jorge and Gelman, Ovsei (2014) An extensive review of IT service design in seven international ITSM processes frameworks: Part I. International Journal of Information Technologies and Systems Approach, 7 (2). pp. 83-107. ISSN 1935-5718

2013

Mora, Manuel and O'Connor, Rory and Raisinghani, Mahesh and Macías-Luévano, Jorge and Gelman, Ovsei (2013) IT service engineering and management framework (ITS‐EMF). In: de Pablos, Patricia Ordóñez and Tennyson, Robert, (eds.) Best Practices and New Perspectives in Service Science and Management. IGI Global, pp. 76-91. ISBN 978-1-4666-3894-5

2012

O'Connor, Rory (2012) Using grounded theory coding mechanisms to analyze case study and focus group data in the context of software process research. In: Mora, Manuel and Gelman, Ovsei and Steenkamp, A. and Raisinghani, Mahesh, (eds.) Research Methodologies, Innovations and Philosophies in Software Systems Engineering and Information Systems. IGI Global, pp. 256-270. ISBN 978-1-4666-0179-6

2011

Mora, Manuel and O'Connor, Rory and Raisinghani, Mahesh and Macías-Luévano, Jorge (2011) An IT service engineering and management framework (ITS-EMF). International Journal of Service Science, Management, Engineering, and Technology, 2 (2). pp. 1-15. ISSN 1935-5718

Mora, Manuel and Raisinghani, Mahesh and O'Connor, Rory and Gelman, Ovsei (2011) Toward an integrated conceptualization of the service and service system concepts: A systems approach. In: Wang, J., (ed.) Information Systems and New Applications in the Service Sector: Models and Methods. IGI GLOBAL, pp. 152-172. ISBN 978-1-60960-138-6

2009

Mora, Manuel and Raisinghani, Mahesh and O'Connor, Rory and Gelman, Ovsei (2009) Toward an integrated conceptualization of the service and service system concepts: a systems approach. International Journal of Information Systems in the Service Sector, 1 (2). pp. 36-57. ISSN 1935-5696

This list was generated on Wed Oct 18 07:14:48 2017 IST.