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2019
Efthymiou, Marina 
ORCID: 0000-0001-8611-5973, Njoya, Eric ORCID: 0000-0002-1799-9469, Pak Lam, Lo ORCID: 0000-0003-3155-4949, Papatheodorou, Andreas ORCID: 0000-0001-9484-7517 and Randall, Daniel ORCID: 0000-0003-4379-0156
(2019)
The impact of delays on customers’ satisfaction:
an empirical analysis of the British Airways
on-time performance at Heathrow Airport.
Journal of Airspace Technology and Management, 19
.
ISSN 2175-9146