2019

Efthymiou, Marina ORCID: 0000-0001-8611-5973, Njoya, Eric ORCID: 0000-0002-1799-9469, Pak Lam, Lo ORCID: 0000-0003-3155-4949, Papatheodorou, Andreas ORCID: 0000-0001-9484-7517 and Randall, Daniel ORCID: 0000-0003-4379-0156 (2019) The impact of delays on customers’ satisfaction: an empirical analysis of the British Airways on-time performance at Heathrow Airport. Journal of Airspace Technology and Management, 19 . ISSN 2175-9146