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2013
Mora, Manuel 
ORCID: 0000-0003-1631-5931, O'Connor, Rory ORCID: 0000-0001-9253-0313, Raisinghani, Mahesh, Macías-Luévano, Jorge and Gelman, Ovsei
(2013)
IT service engineering and management framework (ITS‐EMF).
In: de Pablos, Patricia Ordóñez and Tennyson, Robert, (eds.)
Best Practices and New Perspectives in Service Science and Management.
IGI Global, pp. 76-91.
ISBN 978-1-4666-3894-5