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A simulation based supply partner selection decision support tool for service provision in Dell.

Byrne, P.J. ORCID: 0000-0002-4446-1509, Blake, Paul, Heavey, Cathal and Liston, Paul ORCID: 0000-0003-2832-8975 (2013) A simulation based supply partner selection decision support tool for service provision in Dell. Computers and Industrial Engineering, 64 (4). pp. 1033-1044. ISSN 0360-8352

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Abstract

Partner selection is an important aspect of all outsourcing processes. Traditional partner selection, typically involves steps to determine the criteria for outsourcing, followed by a qualification of potential suppliers and concluding with a final selection of partner(s). Reverse auctions (RAs) have widely been used for partner selection in recent times. However, RAs, although proven successful in initial price reduction strategies for product and service provision, can suffer from reduced effectiveness as the number of executions increases. This paper illustrates Dell’s experience of such diminishing returns for its outsourced after sales product repair service and presents the development, of a new partner selection methodology which incorporates a new process improvement stage to be executed in combination with the final selection phase. This new methodology is underpinned by the development of a computer based simulation supply partner selection decision support tool for service provision. The paper highlights the significant additional cost saving benefits achievable and improvement in service through the use of advanced simulation based decision supports.

Item Type:Article (Published)
Refereed:Yes
Uncontrolled Keywords:Enhanced computer based supplier selection; Optimized service support
Subjects:Business > Management
DCU Faculties and Centres:DCU Faculties and Schools > DCU Business School
Publisher:Elsevier
Official URL:http://dx.doi.org/10.1016/j.cie.2013.01.013
Copyright Information:© 2014 Elsevier
Use License:This item is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 3.0 License. View License
ID Code:20869
Deposited On:14 Oct 2015 10:42 by Pj Byrne . Last Modified 25 Nov 2020 13:32

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