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Seeking health content online: a survey of Internet users’ habits and needs

Rossetti, Alessandra orcid logoORCID: 0000-0002-2162-9639 and O'Brien, Sharon orcid logoORCID: 0000-0003-4864-5986 (2018) Seeking health content online: a survey of Internet users’ habits and needs. In: Third Congress on Technological Innovation for Specialized Linguistic Domains (TISLID 18), 24-26 May 2018, Ghent, Belgium. ISBN 978-3-8417-8446-9

Abstract
This paper describes a small-scale survey conducted among non-native speakers of English living in Ireland. We collected data from 86 respondents by means of an online questionnaire. Our goal was to investigate their health information seeking behaviour; potential comprehension issues with health content; and their adoption of machine translation (MT) systems. We found that: the Internet is widely used for health-related searches; Wikipedia is the most consulted website; and information on illnesses and public health threats is frequently sought. We observed that the language in which online searches are conducted is influenced by respondents’ self-reported level of English proficiency, with most limited English proficiency (LEP) Internet users looking for health information in their native languages to facilitate comprehension. We also observed that specialised medical vocabulary might hinder comprehension. Finally, most participants reported adopting MT to translate online health content from English into their native languages, and LEP respondents reported using MT more frequently than proficient respondents. This survey highlights the need to increase the accessibility of online health content for nonnative speakers of English (especially LEP users) with a view to reducing their vulnerability. We argue that text simplification might lead to the production of more comprehensible and more machine translatable health-related texts.
Metadata
Item Type:Conference or Workshop Item (Paper)
Event Type:Conference
Refereed:Yes
Uncontrolled Keywords:online health information; non-native speakers of English; comprehension; machine translation
Subjects:Computer Science > Information technology
Computer Science > World Wide Web
Humanities > Language
Medical Sciences > Health
DCU Faculties and Centres:DCU Faculties and Schools > Faculty of Humanities and Social Science > School of Applied Language and Intercultural Studies
Published in: Read, Timothy, Montaner, Salvador and Sedano, Beatriz, (eds.) Proceedings of the Third Congress on Technological Innovation for Specialized Linguistic Domains (TISLID 18). . Éditions Universitaires Européennes. ISBN 978-3-8417-8446-9
Publisher:Éditions Universitaires Européennes
Copyright Information:© 2018 Éditions Universitaires Européennes
Use License:This item is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 3.0 License. View License
Funders:Irish Research Council and forms part of the H2020 INTERACT project (Marie Skłodowska-Curie grant agreement No 734211).
ID Code:23756
Deposited On:23 Sep 2019 12:52 by Alessandra Rossetti . Last Modified 23 Sep 2019 12:52
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