Seeking health content online: a survey of Internet users’ habits and needs
Rossetti, AlessandraORCID: 0000-0002-2162-9639 and O'Brien, SharonORCID: 0000-0003-4864-5986
(2018)
Seeking health content online: a survey of Internet users’ habits and needs.
In: Third Congress on Technological Innovation for Specialized Linguistic Domains (TISLID 18), 24-26 May 2018, Ghent, Belgium.
ISBN 978-3-8417-8446-9
This paper describes a small-scale survey conducted among non-native speakers of English living in
Ireland. We collected data from 86 respondents by means of an online questionnaire. Our goal was to investigate
their health information seeking behaviour; potential comprehension issues with health content; and their adoption
of machine translation (MT) systems. We found that: the Internet is widely used for health-related searches;
Wikipedia is the most consulted website; and information on illnesses and public health threats is frequently sought.
We observed that the language in which online searches are conducted is influenced by respondents’ self-reported
level of English proficiency, with most limited English proficiency (LEP) Internet users looking for health
information in their native languages to facilitate comprehension. We also observed that specialised medical
vocabulary might hinder comprehension. Finally, most participants reported adopting MT to translate online health
content from English into their native languages, and LEP respondents reported using MT more frequently than
proficient respondents. This survey highlights the need to increase the accessibility of online health content for nonnative speakers of English (especially LEP users) with a view to reducing their vulnerability. We argue that text
simplification might lead to the production of more comprehensible and more machine translatable health-related
texts.
Item Type:
Conference or Workshop Item (Paper)
Event Type:
Conference
Refereed:
Yes
Uncontrolled Keywords:
online health information; non-native speakers of English; comprehension; machine translation
Read, Timothy and Montaner, Salvador and Sedano, Beatriz, (eds.)
Proceedings of the Third Congress on Technological Innovation for Specialized Linguistic Domains (TISLID 18).
.
Éditions Universitaires Européennes. ISBN 978-3-8417-8446-9