This project LISTENs to the prehospital first responders who must complete testing, medical assessment, triage, and initial treatment of suspected COVID-19 cases in a range of settings from individuals’ homes, nursing homes, to clinical settings. The challenges and good practice observed by those closest to the patients are documented, collated, and analysed. This research captures learning opportunities which can inform the current response to COVID-19, risk management in the medium term, and help build longer-term national resilience.