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Ex-post service contract performance management

Forbes, Brian and Brady, Malcolm ORCID: 0000-0002-4276-3976 (2019) Ex-post service contract performance management. International Journal of Business Performance Management (IJBPM), 20 (2). pp. 130-144. ISSN 1368-4892

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Abstract

This paper highlights how contract incompleteness can threaten the performance of public procurement facilities management contracts during their implementation stages, based on a multiple case study comprising five public procurement services contracts. The paper takes a principle-agent view and with the unit of analysis being the contract itself. The paper shows that contract contingencies are almost inevitable and may stem from the written contract or from the participating organisations. Written and unwritten contract management mechanisms were used in practice to deal with contingencies as they arose in the services case studies examined. The paper found that written contracts do not always provide satisfactory remedies for unexpected contingencies. Ex post mechanisms were used to manage the contract including incentives, information systems and signals. Time, resource or position signals were used in all five cases and provided an effective mechanism to manage unexpected contingencies in written contracts that proved to be incomplete.

Item Type:Article (Published)
Refereed:Yes
Uncontrolled Keywords:services; facilities management; public procurement; principal; agent; contract; unwritten; signal
Subjects:Business > Managerial economics
DCU Faculties and Centres:DCU Faculties and Schools > DCU Business School
Publisher:Inderscience
Official URL:https://dx.doi.org/10.1504/IJBPM.2019.098634
Copyright Information:© 2021 Inderscience Enterprises Ltd.
Use License:This item is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 3.0 License. View License
ID Code:26514
Deposited On:09 Dec 2021 12:16 by Malcolm Brady . Last Modified 09 Dec 2021 12:16

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