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Smart Technology in the Workplace: Threats and Opportunities for Trusting Employers

Zheng, Xuchang orcid logoORCID: 0000-0001-8279-0381, Schafheitle, Simon and van der Werff, Lisa orcid logoORCID: 0000-0003-4529-4690 (2023) Smart Technology in the Workplace: Threats and Opportunities for Trusting Employers. In: Lynn, Theo, Rosati, Pierangelo, Conway, Edel and van der Werff, Lisa, (eds.) The Future of Work: Challenges and Prospects for Organisations, Jobs and Workers. Palgrave Studies in Digital Business & Enabling Technologies . Palgrave Macmillan Cham, Switzerland, pp. 67-79. ISBN 978-3-031-31494-0

Abstract
In this chapter, we discuss the implications of how smart technology is experienced in the workplace for employee trust. Focusing on the defining features of smart technology and how these influence social interaction, we explore how trends in the permeation of technology in workplaces can influence employee trust in their employers creating both threats and opportunities for trust in this relationship. Realising the benefits of technological development requires employees to trust the intentions and capability of their employers to manage smart technology in ways that protect employee interests. We highlight the features of smart technology that may hamper this trust and discuss how addressing concerns related to data privacy, situational normality, structural assurance, and employees’ participation in the process is crucial for protecting and building trust in the workplace.
Metadata
Item Type:Book Section
Refereed:Yes
Uncontrolled Keywords:Smart technology, Trust, Organisation, Data privacy, Situational normality, Structural assurance, Employee participation
Subjects:Business > Management
DCU Faculties and Centres:DCU Faculties and Schools > DCU Business School
Publisher:Palgrave Macmillan Cham
Official URL:https://link.springer.com/chapter/10.1007/978-3-03...
Copyright Information:Authors
ID Code:32652
Deposited On:18 May 2026 10:31 by Tam Nguyen . Last Modified 18 May 2026 10:31
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