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Dual-process theory and decision-making in large language models

Brady, Oliver orcid logoORCID: 0009-0008-2797-4645, Nulty, Paul orcid logoORCID: 0000-0002-7214-4666, Zhang, Lili orcid logoORCID: 0000-0002-2203-2949, Ward, Tomás E. orcid logoORCID: 0000-0002-6173-6607 and McGovern, David P. orcid logoORCID: 0000-0002-5748-2827 (2025) Dual-process theory and decision-making in large language models. Nature Reviews Psychology, 4 . pp. 777-792. ISSN 2731-0574

Abstract
Large language models (LLMs) are increasingly embedded in everyday decision-making scenarios, altering how people make choices. Despite the seemingly ‘superhuman’ capabilities of LLMs in some domains, there are pitfalls in the decision-making performance of LLMs and they should therefore be used with caution. In this Review, we examine LLM outputs through the lens of dual-process theory and against the backdrop of human decision-making. We detail how in decision-making scenarios, LLMs mimic both System-1-like responses — exhibiting cognitive biases and employing heuristics — and System-2-like responses — slow and carefully reasoned — through specific prompting methods. However, LLM reasoning is not fully analogous to human dual-process cognition. For instance, the ‘cognitive’ biases observed in LLMs often reflect patterns in their training data and LLMs exhibit specific non-human biases, such as hallucinations, that constrain their use in real-world decision-making. Despite these limitations, LLMs have the potential to augment human decision-making when deployed responsibly. Thus, we conclude with recommendations for mitigating biases and improving reliability to enable the deployment of LLMs as effective decision-support systems.
Metadata
Item Type:Article (Published)
Refereed:Yes
Uncontrolled Keywords:Decision-making; Large Language models; Dual process theory; System 1; System 2
Subjects:Computer Science > Algorithms
Medical Sciences > Psychology
DCU Faculties and Centres:DCU Faculties and Schools > Faculty of Engineering and Computing > School of Computing
DCU Faculties and Schools > Faculty of Science and Health > School of Psychology
Research Institutes and Centres > INSIGHT Centre for Data Analytics
Publisher:Springer Nature
Official URL:https://www.nature.com/articles/s44159-025-00506-1
Copyright Information:Authors
ID Code:33524
Deposited On:23 Sep 2026 14:38 by Eimear Maher . Last Modified 23 Sep 2026 14:38
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