Brady, Oliver
ORCID: 0009-0008-2797-4645, Nulty, Paul
ORCID: 0000-0002-7214-4666, Zhang, Lili
ORCID: 0000-0002-2203-2949, Ward, Tomás E.
ORCID: 0000-0002-6173-6607 and McGovern, David P.
ORCID: 0000-0002-5748-2827
(2025)
Dual-process theory and decision-making in large language models.
Nature Reviews Psychology, 4
.
pp. 777-792.
ISSN 2731-0574
Abstract
Large language models (LLMs) are increasingly embedded in everyday decision-making scenarios, altering how people make choices. Despite the seemingly ‘superhuman’ capabilities of LLMs in some domains, there are pitfalls in the decision-making performance of LLMs and they should therefore be used with caution. In this Review, we examine LLM outputs through the lens of dual-process theory and against the backdrop of human decision-making. We detail how in decision-making scenarios, LLMs mimic both System-1-like responses — exhibiting cognitive biases and employing heuristics — and System-2-like responses — slow and carefully reasoned — through specific prompting methods. However, LLM reasoning is not fully analogous to human dual-process cognition. For instance, the ‘cognitive’ biases observed in LLMs often reflect patterns in their training data and LLMs exhibit specific non-human biases, such as hallucinations, that constrain their use in real-world decision-making. Despite these limitations, LLMs have the potential to augment human decision-making when deployed responsibly. Thus, we conclude with recommendations for mitigating biases and improving reliability to enable the deployment of LLMs as effective decision-support systems.
Metadata
| Item Type: | Article (Published) |
|---|---|
| Refereed: | Yes |
| Uncontrolled Keywords: | Decision-making; Large Language models; Dual process theory; System 1; System 2 |
| Subjects: | Computer Science > Algorithms Medical Sciences > Psychology |
| DCU Faculties and Centres: | DCU Faculties and Schools > Faculty of Engineering and Computing > School of Computing DCU Faculties and Schools > Faculty of Science and Health > School of Psychology Research Institutes and Centres > INSIGHT Centre for Data Analytics |
| Publisher: | Springer Nature |
| Official URL: | https://www.nature.com/articles/s44159-025-00506-1 |
| Copyright Information: | Authors |
| ID Code: | 33524 |
| Deposited On: | 23 Sep 2026 14:38 by Eimear Maher . Last Modified 23 Sep 2026 14:38 |
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