Mora, Manuel ORCID: 0000-0003-1631-5931, Gomez, Jorge, O'Connor, Rory ORCID: 0000-0001-9253-0313, Raisinghani, Mahesh and Gelman, Ovsei (2015) An extensive review of IT service design in seven international ITSM processes frameworks: Part II. International Journal of Information Technologies and Systems Approach, 8 (1). pp. 69-90. ISSN 1935-5718

Mora, Manuel ORCID: 0000-0003-1631-5931, Raisinghani, Mahesh, O'Connor, Rory ORCID: 0000-0001-9253-0313, Gomez, Jorge and Gelman, Ovsei (2014) An extensive review of IT service design in seven international ITSM processes frameworks: Part I. International Journal of Information Technologies and Systems Approach, 7 (2). pp. 83-107. ISSN 1935-5718