2023

Lippitt, Patricia, Itani, Nadine, O'Connell, John F., Warnock-Smith, David and Efthymiou, Marina ORCID: 0000-0001-8611-5973 (2023) Investigating Airline Service Quality from a Business Traveller Perspective through the Integration of the Kano Model and Importance–Satisfaction Analysis. Sustainability, 15 (8). p. 6578. ISSN 2071-1050