Mora, Manuel ORCID: 0000-0003-1631-5931, O'Connor, Rory ORCID: 0000-0001-9253-0313, Raisinghani, Mahesh, Macías-Luévano, Jorge and Gelman, Ovsei (2013) IT service engineering and management framework (ITS‐EMF). In: de Pablos, Patricia Ordóñez and Tennyson, Robert, (eds.) Best Practices and New Perspectives in Service Science and Management. IGI Global, pp. 76-91. ISBN 978-1-4666-3894-5

Mora, Manuel ORCID: 0000-0003-1631-5931, O'Connor, Rory ORCID: 0000-0002-2446-3224, Raisinghani, Mahesh and Macías-Luévano, Jorge (2011) An IT service engineering and management framework (ITS-EMF). International Journal of Service Science, Management, Engineering, and Technology, 2 (2). pp. 1-15. ISSN 1935-5718

Mora, Manuel ORCID: 0000-0003-1631-5931, Gelman, Ovsei, O'Connor, Rory ORCID: 0000-0002-2446-3224, Alvarez, Francisco and Macías-Luévano, Jorge (2010) A conceptual descriptive-comparative study of models and standards of processes in SE, SwE, and IT disciplines using the theory of systems. In: Paradice, D., (ed.) Emerging Systems Approaches in Information Technologies: Concepts, Theories, and Applications. IGI GLOBAL, pp. 156-181. ISBN 978-1-60566-976-2

Flores, F., Mora, Manuel ORCID: 0000-0003-1631-5931, Alvarez, Francisco, O'Connor, Rory ORCID: 0000-0002-2446-3224 and Macías-Luévano, Jorge (2009) Requirements engineering: a review of processes and techniques. In: Rahman Syed, M. and Nessa Syed, S., (eds.) Handbook of Research on Modern Systems Analysis and Design Technologies and Applications. IGI Global, pp. 90-104. ISBN 978-1-59904-887-1

Mora, Manuel ORCID: 0000-0003-1631-5931, Gelman, Ovsei, O'Connor, Rory ORCID: 0000-0001-9253-0313, Alvarez, Francisco and Macías-Luévano, Jorge (2008) A conceptual descriptive-comparative study of models and standards of processes in sE, swE, and It disciplines using the theory of systems. International Journal of Information Technologies and the Systems Approach, 1 (2). pp. 57-85. ISSN 1935-5718