2017

Mora, Manuel ORCID: 0000-0003-1631-5931, Marx Gómez, Jorge, O'Connor, Rory ORCID: 0000-0001-9253-0313 and Meyendriesch, Burkard (2017) ITSDM: A methodology for IT services design. In: Marx Gómez, Jorge, Mora, Manuel, Raisinghani, Mahesh, Nebel, W. and O'Connor, Rory, (eds.) Engineering and Management of Data Centers. Service Science: Research and Innovations in the Service Economy . Springer, Cham, pp. 15-40. ISBN 978-3-319-65081-4

2016

Mora, Manuel ORCID: 0000-0003-1631-5931, O'Connor, Rory ORCID: 0000-0001-9253-0313, Raisinghani, Mahesh and Gelman, Ovsei (2016) Impacts of electronic process guides by types of user: An experimental study. International Journal of Information Management, 36 (1). pp. 73-88. ISSN 0268-4012

2015

Mora, Manuel ORCID: 0000-0003-1631-5931, Gomez, Jorge, O'Connor, Rory ORCID: 0000-0001-9253-0313, Raisinghani, Mahesh and Gelman, Ovsei (2015) An extensive review of IT service design in seven international ITSM processes frameworks: Part II. International Journal of Information Technologies and Systems Approach, 8 (1). pp. 69-90. ISSN 1935-5718

2014

Mora, Manuel ORCID: 0000-0003-1631-5931, Raisinghani, Mahesh, O'Connor, Rory ORCID: 0000-0001-9253-0313, Gomez, Jorge and Gelman, Ovsei (2014) An extensive review of IT service design in seven international ITSM processes frameworks: Part I. International Journal of Information Technologies and Systems Approach, 7 (2). pp. 83-107. ISSN 1935-5718

2013

Mora, Manuel ORCID: 0000-0003-1631-5931, O'Connor, Rory ORCID: 0000-0001-9253-0313, Raisinghani, Mahesh, Macías-Luévano, Jorge and Gelman, Ovsei (2013) IT service engineering and management framework (ITS‐EMF). In: de Pablos, Patricia Ordóñez and Tennyson, Robert, (eds.) Best Practices and New Perspectives in Service Science and Management. IGI Global, pp. 76-91. ISBN 978-1-4666-3894-5

2012

O'Connor, Rory ORCID: 0000-0001-9253-0313 (2012) Using grounded theory coding mechanisms to analyze case study and focus group data in the context of software process research. In: Mora, Manuel ORCID: 0000-0003-1631-5931, Gelman, Ovsei, Steenkamp, A. and Raisinghani, Mahesh, (eds.) Research Methodologies, Innovations and Philosophies in Software Systems Engineering and Information Systems. IGI Global, pp. 256-270. ISBN 978-1-4666-0179-6

2011

Mora, Manuel ORCID: 0000-0003-1631-5931, O'Connor, Rory ORCID: 0000-0002-2446-3224, Raisinghani, Mahesh and Macías-Luévano, Jorge (2011) An IT service engineering and management framework (ITS-EMF). International Journal of Service Science, Management, Engineering, and Technology, 2 (2). pp. 1-15. ISSN 1935-5718

Mora, Manuel ORCID: 0000-0003-1631-5931, Raisinghani, Mahesh, O'Connor, Rory ORCID: 0000-0002-2446-3224 and Gelman, Ovsei (2011) Toward an integrated conceptualization of the service and service system concepts: A systems approach. In: Wang, J., (ed.) Information Systems and New Applications in the Service Sector: Models and Methods. IGI GLOBAL, pp. 152-172. ISBN 978-1-60960-138-6

2009

Mora, Manuel ORCID: 0000-0003-1631-5931, Raisinghani, Mahesh, O'Connor, Rory ORCID: 0000-0002-2446-3224 and Gelman, Ovsei (2009) Toward an integrated conceptualization of the service and service system concepts: a systems approach. International Journal of Information Systems in the Service Sector, 1 (2). pp. 36-57. ISSN 1935-5696