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Jump to: 2019
Number of items: 1.

2019

Efthymiou, Marina orcid logoORCID: 0000-0001-8611-5973, Njoya, Eric orcid logoORCID: 0000-0002-1799-9469, Pak Lam, Lo orcid logoORCID: 0000-0003-3155-4949, Papatheodorou, Andreas orcid logoORCID: 0000-0001-9484-7517 and Randall, Daniel orcid logoORCID: 0000-0003-4379-0156 (2019) The impact of delays on customers’ satisfaction: an empirical analysis of the British Airways on-time performance at Heathrow Airport. Journal of Airspace Technology and Management, 19 . ISSN 2175-9146

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