Wu, Szu-Hsin (2020) Emotional customer experience and value co-creation in the hospitality industry: insights from customers and managers. PhD thesis, Dublin City University.
Wu, Szu-Hsin and Gao, Yuhui (2019) Understanding emotional customer experience and co-creation behaviours in luxury hotels. International Journal of Contemporary Hospitality Management, 31 (11). pp. 4247-4275. ISSN 0959-6119
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