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A Cynefin based approach to process model tailoring and goal alignment

Lepmets, Marion and O'Connor, Rory and Cater-Steel, Aileen and Mesquida, Antoni Lluís and McBride, Tom (2014) A Cynefin based approach to process model tailoring and goal alignment. In: 9th International Conference on the Quality of Information and Communications Technology (QUATIC 2014), 23-26 Sept 2014, Guimaraes, Portugal.

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Abstract

In an industrial context all process models require a certain amount of tailoring to fit to the business environment of any specific organization in which the model is to be deployed. Process models should therefore be accompanied by tailoring guidelines and approaches to assist with strategic and operational goal alignment that support their use in industry. This paper explores shortcomings of process improvement and the existing process models, suggesting that a more holistic approach should be taken to process improvement in the modern organization. The paper provides an overview of systems thinking and the Cynefin framework that organizations can use to detect the characteristics of the domain in which they are operate. Knowing their domain helps the organization realize the amount of tailoring and goal alignment necessary to benefit from implementing process model guidance.

Item Type:Conference or Workshop Item (Paper)
Event Type:Conference
Refereed:Yes
Uncontrolled Keywords:process improvement; process models; systems thinking; goal alignment; software development; IT service management; Cynefin
Subjects:Computer Science > Information technology
Computer Science > Software engineering
DCU Faculties and Centres:DCU Faculties and Schools > Faculty of Engineering and Computing > School of Computing
Publisher:IEEE
Copyright Information:© 2014 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other users, including reprinting/ republishing this material for advertising or promotional purposes, creating new collective works for resale or redistribution to servers or lists, or reuse of any copyrighted components of this work in other works.
Use License:This item is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 3.0 License. View License
ID Code:20274
Deposited On:24 Oct 2014 11:02 by Rory O'Connor. Last Modified 24 Oct 2014 11:02

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