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Mora, Manuel orcid logoORCID: 0000-0003-1631-5931, Raisinghani, Mahesh, O'Connor, Rory orcid logoORCID: 0000-0002-2446-3224 and Gelman, Ovsei (2011) Toward an integrated conceptualization of the service and service system concepts: A systems approach. In: Wang, J., (ed.) Information Systems and New Applications in the Service Sector: Models and Methods. IGI GLOBAL, pp. 152-172. ISBN 978-1-60960-138-6

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