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2011
Mora, Manuel 
ORCID: 0000-0003-1631-5931, Raisinghani, Mahesh, O'Connor, Rory ORCID: 0000-0002-2446-3224 and Gelman, Ovsei
(2011)
Toward an integrated conceptualization of the service and service system concepts: A systems approach.
In: Wang, J., (ed.)
Information Systems and New Applications in the Service Sector: Models and Methods.
IGI GLOBAL, pp. 152-172.
ISBN 978-1-60960-138-6