Login (DCU Staff Only)
Login (DCU Staff Only)

DORAS | DCU Research Repository

Explore open access research and scholarly works from DCU

Advanced Search

The internet as a relationship marketing tool - some evidence from Irish companies

Geiger, Susi and Martin, Shane G. (1999) The internet as a relationship marketing tool - some evidence from Irish companies. Irish Marketing Review, 12 (2). ISSN 0790-7362

Abstract
This article explores the strategies underlying the use of the internet as a marketing tool by Irish businesses. Three different approaches to internet Marketing are described: the ornamental, the informational and the relational. It is shown that, theoretically, the internet offers a unique opportunity for marketers to build up and maintain relationships with their clients. However, data collected through a mail survey and a content analysis of web sites reveal that currently the most frequent use of the internet by Irish companies still follows an ornamental or, at most, informational pattern. The authors discuss whether this discrepancy between internet potential and practice is due to the social basis of market relationships or whether it can be seen as evidence that the adaptation of a new marketing tool follows an incremental pattern.
Metadata
Item Type:Article (Published)
Refereed:Yes
Uncontrolled Keywords:internet; Irish companies; relationship marketing;
Subjects:Business > Marketing
DCU Faculties and Centres:DCU Faculties and Schools > Faculty of Humanities and Social Science > School of Law and Government
Publisher:Marketing Institute
Use License:This item is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 3.0 License. View License
ID Code:14875
Deposited On:24 Sep 2009 11:07 by Shane Martin . Last Modified 19 Jul 2018 14:48
Documents

Full text available as:

[thumbnail of internet.pdf]
Preview
PDF - Requires a PDF viewer such as GSview, Xpdf or Adobe Acrobat Reader
498kB
Downloads

Downloads

Downloads per month over past year

Archive Staff Only: edit this record