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The quality of industrial sales performance and its contribution to the success of firms in the Republic of Ireland

Gavaghan, J. Cyril (1995) The quality of industrial sales performance and its contribution to the success of firms in the Republic of Ireland. Master of Business Studies thesis, Dublin City University.

Abstract
In the marketplace the salesperson is the eyes and ears of the company, an essential element in the success or failure of the business and in the perception of many customers the salesperson is the business. Primarily this thesis attempted to establish the criteria of Irish manufacturing sector buying centre members in selecting suppliers, the relative importance they attach to various sources of information in choosing between alternative products, their opinion of the essential qualities of a good salesperson and their rating of the Irish sales force on the basis of twenty two personal attributes and selling skills identified from the literature as being of particular importance. Buying centre members were classified as Professional Purchasers, and Other Buying Centre Members, made up of managing directors, production executives and production/design/maintenance engineers. Two independent samples (80 Professional Purchasers and 164 Other Buying Centre Members) were selected in order to establish whether or not a statistically significant difference existed between the opinions of the two classifications. Use of chi-square tests, t-tests and f-tests proved that, except in the case of a minority of minor issues, no such difference existed. This finding is contrary to the findings of much research cited in the literature. The research established that the essential qualities of a good salesperson from the perception of buying centre members are product knowledge, personal impression and customer understanding in that order. The most important criteria used in selecting a supplier are product quality, price and delivery and the most important source of information in selecting a new product is the salesperson. In addition the research further established that Irish salespeople are perceived by buyers as being in particular need of improvement in follow-up, sales call preparation, customer understanding, appreciation of buyers time and technical competence.
Metadata
Item Type:Thesis (Master of Business Studies)
Date of Award:1995
Refereed:No
Supervisor(s):Chisnall, Peter M.
Uncontrolled Keywords:Sales performance
Subjects:Business > Industries
Business > Marketing
DCU Faculties and Centres:DCU Faculties and Schools > DCU Business School
Use License:This item is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 3.0 License. View License
ID Code:19497
Deposited On:14 Oct 2013 13:47 by Celine Campbell . Last Modified 14 Oct 2013 13:47
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