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Measuring marketing performance: a review and a framework

Gao, Yuhui orcid logoORCID: 0000-0002-0449-4170 (2010) Measuring marketing performance: a review and a framework. The Marketing Review, 10 (1). pp. 25-40. ISSN 1469-347X

Abstract
Critics of marketing commonly allude to problems with its accountability and credibility. In order to address these issues, marketing professionals have been called on to demonstrate the contribution of marketing to firm performance. A better understanding of current research in marketing performance can better enable marketing managers to justify its expense. Given the foregoing, it was determined to (1) review the current status of marketing performance studies, and (2) develop a comprehensive, yet concise model to measure the performance of marketing. To begin, the main terms used in marketing performance are clarified. Then, a detailed review of marketing performance studies is provided. An integrated Model for Measuring Marketing Performance (MMMP) is then proposed. Finally, some conclusions are drawn and some directions for future research are suggested.
Metadata
Item Type:Article (Published)
Refereed:Yes
Uncontrolled Keywords:Marketing metrics; Marketing performance
Subjects:Business > Marketing
DCU Faculties and Centres:DCU Faculties and Schools > DCU Business School
Publisher:Westburn publishers
Official URL:http://dx.doi.org/10.1362/146934710X488924
Copyright Information:© 2010 Westburn publishers
Use License:This item is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 3.0 License. View License
ID Code:20559
Deposited On:22 Apr 2015 10:37 by Yuhui Gao . Last Modified 24 May 2021 14:36
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