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Trusting the “look and feel”: situational Normality, situational aesthetics, and the perceived trustworthiness of organizations

Baer, Michael D., van der Werff, Lisa orcid logoORCID: 0000-0003-4529-4690, Colquitt, Jason A., Rodell, Jessica B., Zipay, Kate P. and Buckley, Finian orcid logoORCID: 0000-0003-2651-6868 (2017) Trusting the “look and feel”: situational Normality, situational aesthetics, and the perceived trustworthiness of organizations. Academy of Management Journal (0248). pp. 1-55. ISSN 0001-4273

Abstract
We conducted two studies examining how the “look and feel” of an organization shapes newcomers’ trust in that organization. More specifically, we examined the effects of situational normality—the degree to which the work setting appears customary, with everything in proper order. We then introduced the construct of situational aesthetics—the degree to which the work setting has a pleasing and attractive appearance. A field study of new accountants revealed that situational normality and situational aesthetics had indirect effects on trust through perceived trustworthiness, with trust going on to predict coworker ratings of learning behavior. We then replicated those trustworthiness findings in a laboratory setting. Taken together, our results suggest that newcomer trust formation may be shaped by aspects of the work setting that have been heretofore ignored by trust scholars
Metadata
Item Type:Article (Published)
Refereed:Yes
Additional Information:The first two authors contributed equally to this research.
Uncontrolled Keywords:situational normality; work setting; situational aesthetics;
Subjects:UNSPECIFIED
DCU Faculties and Centres:DCU Faculties and Schools > DCU Business School
Publisher:Academy of Management
Official URL:http://dx.doi.org/10.5465/amj.2016.0248
Copyright Information:© 2017 AMJ
Use License:This item is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 3.0 License. View License
ID Code:22238
Deposited On:08 Feb 2018 10:59 by Thomas Murtagh . Last Modified 20 Sep 2018 13:27
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