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Mobile health technology adoption across generations: Narrowing the digital divide

Fox, Grace orcid logoORCID: 0000-0003-1392-6833 and Connolly, Regina orcid logoORCID: 0000-0003-3196-2889 (2018) Mobile health technology adoption across generations: Narrowing the digital divide. Information Systems Journal, 28 (6). pp. 995-1019. ISSN 1365-2575

Mobile health (m-health) technologies offer many benefits to individuals, organizations, and health professionals alike. Indeed, the utilization of m-health by older adults can foster the development of proactive patients, while also reducing financial burden and resource pressures on health systems. However, the potentially transformative influence of m-health is limited as many older adults resist adoption leading to the emergence of an age-based digital divide. This study leverages protection motivation theory and social cognitive theory to explore the factors driving resistance among older adults. This mixed methods study integrates survey findings with insights from qualitative interviews to highlight that the m-health digital divide is deepening due to older adults’ perceived inability to adopt, and their unwillingness to adopt stemming from mistrust, high risk perceptions, and strong desire for privacy. The paper contributes to the privacy and social inclusion literature by demonstrating that while many older adults have access to m-health, they are currently excluded, and require careful consideration by technology organizations and researchers. The study provides recommendations for narrowing the m-health digital divide through inclusive design and educational efforts to improve self-efficacy, develop privacy literacy, and build trust, thereby ensuring older citizens are both capable, and willing to adopt
Item Type:Article (Published)
Uncontrolled Keywords:privacy; inclusion; health technology adoption; mobile health; digital divide; health information privacy concerns; older citizens; mobile health adoption; mixed methods; social inclusion
Subjects:Business > Consumer behaviour
DCU Faculties and Centres:DCU Faculties and Schools > DCU Business School
Research Institutes and Centres > Irish Centre for Cloud Computing and Commerce (IC4)
Official URL:https://doi.org/10.1111/isj.12179
Copyright Information:© 2018 Wiley
Use License:This item is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 3.0 License. View License
Funders:Dublin City University under the Daniel O’Hare Research Scholarship scheme.
ID Code:23839
Deposited On:17 Oct 2019 11:21 by Grace Fox . Last Modified 17 Oct 2019 11:38

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