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Performance management in context: formative cross functional performance monitoring for improvement and the mediating role of relational coordination in hospitals

McDermott, Aoife, Conway, Edel ORCID: 0000-0003-0290-9894, Cafferkey, Kenneth, Bosak, Janine ORCID: 0000-0001-5701-6538 and Flood, Patrick ORCID: 0000-0002-2465-7432 (2017) Performance management in context: formative cross functional performance monitoring for improvement and the mediating role of relational coordination in hospitals. International Journal of Human Resource Management, 30 (3). pp. 436-456. ISSN 0958-5192

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Abstract

Recent research suggests that to fully realise its potential, performance management should be bespoke to the social context in which it operates. Here, we analyse factors supporting the use of performance data for improvement. The study purposively examines a developmentally oriented performance management system with cross-functional goals. We suggest that these system characteristics are significant in interdependent work contexts, such as health care. We propose and test that (a) relational coordination helps employees work effectively to resolve issues identified through formative and cross-functional performance monitoring and (b) that this contributes to better outcomes for both employees and patients. Based on survey data from management and employee representatives across Irish acute hospitals, the study found that perceptions of relational coordination mediated the link between formative cross-functional performance monitoringandemployeeoutcomes andpartiallymediated the link between formative cross-functional performance monitoring and patient care. Our findings signal potential for a more contextually driven interdependent approach to the alignment of management and human resource management practices. While relational coordination is important in health care, we also note potential to identify other social drivers supporting productive responses to performance monitoring in different contexts.

Item Type:Article (Published)
Refereed:Yes
Uncontrolled Keywords:Performance monitoring; formative; cross-functional; relational coordination; hospital; context
Subjects:Business > Personnel management
DCU Faculties and Centres:DCU Faculties and Schools > DCU Business School
Publisher:Taylor & Francis
Official URL:http://dx.doi.org/10.1080/09585192.2017.1278714
Copyright Information:© 2017 Taylor & Francis
Funders:Irish Research Council
ID Code:23853
Deposited On:18 Oct 2019 10:25 by Edel Conway . Last Modified 18 Oct 2019 10:25

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