A child’s disclosure of sexual victimisation is a difficult experience for parents, and has been associated with traumatisation, disbelief, denial, self-blame and clinical difficulties. To date, most studies on parents’ responses have been quantitative assessments of the psychological impact of disclosure on parents. A paucity of research has qualitatively explored mothers’ experiences of their child’s disclosure of child sexual abuse (CSA) and fathers’ experiences have been even further neglected. The current study seeks to characterise parents’ experiences of their child’s disclosure of CSA and to uncover the process-oriented nature of parental responses. This qualitative study, using a grounded theory approach to analysis, involved interviews with 10 mothers and four fathers, whose children (3 to 18 years) had experienced sexual abuse. Three themes emerged from the analysis. The first theme – making sense of the abuse in retrospect – captured the process through which parents sought to make sense of their child’s disclosure, focusing on why their child had not disclosed the abuse to them earlier, and how they had noticed something was wrong but misattributed their child’s behaviour to other factors. The second theme – negotiating parental identity as protector – reflected how parents’ identity as a protector was challenged, their perception of their world had been forever altered, and they now experienced themselves as hypervigilant and overprotective. The final theme - navigating the services – pertained to parents’ struggle in navigating child protection and police services, and feeling of being isolated and alone. These findings highlight the need for empathy and parental support following child disclosure of sexual victimisation.