Iftikhar, Rehan, Pourzolfaghar, Zohreh ORCID: 0000-0001-8282-7260 and Helfert, Markus ORCID: 0000-0001-6546-6408 (2019) Omnichannel value chain: mapping digital technologies for channel integration activities. In: Information Systems Development: Information Systems Beyond 2020, 28-30 Aug 2019, Toulon, France.
Abstract
In order to provide a seamless customer experience, researchers and practitioners have proposed creation of an omnichannel retailing environment by integrating online and offline channels. Channel integration necessitates use of digital technologies and there are myriads of technological solutions available. However, retailers are struggling with selection and implementation of suitable technologies to add value through channel integration. Despite the strong practical need, this issue has not been effectively addressed in the academic literature. This paper presents an omnichannel value chain underpinned by Porter’s value chain model. We identify ten channel integration activities for value creation by carrying out a synthesis of current research on omnichannel retailing. Enabling digital technologies are then mapped to these activities using technology implementation examples and provide a guideline for retailers to select appropriate technologies for the identified value creation activities.
Metadata
Item Type: | Conference or Workshop Item (Paper) |
---|---|
Event Type: | Conference |
Refereed: | Yes |
Subjects: | Business > Assistive computer technology Business > Commerce Business > Marketing Computer Science > Information technology |
DCU Faculties and Centres: | DCU Faculties and Schools > Faculty of Engineering and Computing > School of Computing |
Published in: | Information Systems Development: Information Systems Beyond 2020 (ISD2019 Proceedings). . Association Management Software. |
Publisher: | Association Management Software |
Official URL: | https://aisel.aisnet.org/isd2014/proceedings2019/C... |
Copyright Information: | © 2019 AISeL |
Use License: | This item is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 3.0 License. View License |
Funders: | European Union’s Horizon 2020 research and innovation programme under the Marie Skłodowska-Curie grant agreement No. 765395, Science Foundation Ireland grant 13/RC/2094. |
ID Code: | 24166 |
Deposited On: | 22 Jan 2020 16:48 by Dr Rehan Iftikhar . Last Modified 22 Jan 2020 16:48 |
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