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L & D professionals in organizations: much ambition, unfilled promise

Garavan, Thomas N., Heneghan, Sinead, O'Brien, Fergal J. orcid logoORCID: 0000-0003-2030-8005, Gubbins, Claire orcid logoORCID: 0000-0002-7285-0528, Lai, Yanqing, Carbery, Ronan, Duggan, James, Lannon, Ronnie, Sheehan, Maura and Grant, Kirsteen (2019) L & D professionals in organizations: much ambition, unfilled promise. European Journal of Training and Development, 44 (1). pp. 1-86. ISSN 2046-9012

Purpose: This monograph reports on the strategic and operational roles of learning and development (L&D) professionals in Irish, UK European and US organisations including MNCs, SMEs, public sector and not for profit organisations. We investigated the contextual factors influencing L&D roles in organisations, the strategic and operational roles that L&D professionals play in organisations, the competencies and career trajectories of L&D professionals, the perceptions of multiple internal stakeholders of the effectiveness of L&D roles and the relationships between context, L&D roles, competencies/expertise, and perceived organisational effectiveness. Design/ methodology/ approach: The study findings are based on the use of multiple methods. We gathered data from executives, senior managers, line managers, employee and L&D professionals using multiple methods: survey (n=440), Delphi study (n=125) and semi-structured interviews (n=30). Findings: The analysis revealed that L&D professionals increasingly respond to a multiplicity of external and internal contextual influences and internal stakeholders perceived the effectiveness of L&D professionals differently with significant gaps in perceptions of what L&D contributes to organisational effectiveness. L&D professionals perform both strategic and operational roles in organisations and they progress through four career levels. Each L&D role and career level requires a distinct and unique set of foundational competencies and L&D expertise. We found that different contextual predictors were important in explaining the perceived effectiveness of L&D roles and the importance attached to different foundational competencies and areas of L&D expertise. Originality/value: This is one of the few studies to have investigated the L&D professional role in organisations from the perspective of multiple stakeholders utilising multiple research methods.
Item Type:Article (Published)
Uncontrolled Keywords:Learning and development professionals; Perceived Effectiveness; Roles; Competencies;. Careers
DCU Faculties and Centres:DCU Faculties and Schools > DCU Business School
Official URL:http://dx.doi.org/10.1108/EJTD-09-2019-0166
Copyright Information:© 2019 Emerald
Use License:This item is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 3.0 License. View License
Funders:Irish Institute of Training and Development (IITD), Republic of Ireland
ID Code:24583
Deposited On:09 Jun 2020 11:43 by Thomas Murtagh . Last Modified 14 Mar 2023 14:00

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