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A mixed method examination of the impact of electronic monitoring on employee trust and organisational commitment: an information privacy concerns and organisational justice perspective

McParland, Cliona (2021) A mixed method examination of the impact of electronic monitoring on employee trust and organisational commitment: an information privacy concerns and organisational justice perspective. PhD thesis, Dublin City University.

Abstract
This study examines employee information privacy concerns (IPC) in relation to workplace electronic monitoring. Specifically, it develops a framework for examining the dimensions of employee IPC in relation to location monitoring technologies, examining the relationship of IPC to organisational justice perceptions and illustrating the distinctly different, but interconnected influence of both of these constructs on employee trust and organisational commitment. The study proposes that employee IPC regarding electronic monitoring directly and indirectly reduces their organisational trust and affective commitment. It further proposes that these IPC reduce employees’ perceptions of organisational justice, perceptions which are expected to increase employee trust and commitment. A three-stage sequential mixed methods data collection approach was employed to explore these propositions. First, exploratory interviews were conducted to refine the proposed framework. Second, the hypothesised relationships in the framework were empirically tested, using a survey of 484 members of An Garda Síochána, Ireland’s police force. In the third stage, 36 in-depth Garda interviews were conducted to further explore these relationships. The quantitative and qualitative findings were then integrated and evaluated in the context of the hypothesised relationships. The integrated findings identify the drivers of employee IPC regarding workplace electronic monitoring, showing that they reduce employee trust, but not commitment. Employee IPC are shown to reduce perceptions of organisational justice, but these perceptions, in particular distributive justice, increase employee trust and affective commitment to the organisation, indicating their importance in managing IPC outcomes. Synthesising IPC and justice dimensions, it extends Social Exchange and Protection Motivation theories to the organisational electronic monitoring context. The study findings provide actionable insights, which can assist employers seeking to harness the organisational benefits of monitoring technologies, without reducing employee trust and commitment.
Metadata
Item Type:Thesis (PhD)
Date of Award:November 2021
Refereed:No
Supervisor(s):Connolly, Regina and Lancelot-Miltgen, Caroline
Subjects:Business > Personnel management
DCU Faculties and Centres:DCU Faculties and Schools > DCU Business School
Use License:This item is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 3.0 License. View License
ID Code:26251
Deposited On:29 Oct 2021 12:27 by Regina Connolly . Last Modified 13 Jan 2022 12:59
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