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Emotional user experience of innovative human-computer interactions: A multi-component approach

Dupré, Damien and Sinclair, Gary orcid logoORCID: 0000-0002-2181-7736 (2021) Emotional user experience of innovative human-computer interactions: A multi-component approach. Journal of Customer Behaviour, 20 (3). pp. 197-219. ISSN 1475-3928

Emotions are a relevant indicator of users’ acceptance of technologies. Despite users’ subjective feeling being traditionally examined with categorical labels, the Component Process Model suggests that the cognitive and motivational component can also be examined in User Experience studies. This study focuses on emotions using innovative non-tactile Human-Computer Interaction (HCI) to perform different tasks. Results revealed that cognitive and motivational components of emotions are decisive to confirm or to infirm the self-reported subjective feeling. More precisely, non-tactile controllers triggered significantly higher cognitive appraisals than the tactile controller. These non-tactile controllers also trigger significantly higher readiness to approach and to avoid than the tactile controller, depending on the type of controller used, and on its application. The innovativeness of the controller does not necessarily involve positive emotions and needs to be situated in a specific context of use. This analysis show how User Experience testing for product development could gain in investigating the additional components of users’ emotional experience.
Item Type:Article (Published)
Uncontrolled Keywords:emotion; technology acceptance; innovation; user experience
DCU Faculties and Centres:DCU Faculties and Schools > DCU Business School
Publisher:Westburn Publishers Ltd.
Official URL:https://dx.doi.org/10.1362/147539221X1620632366435...
Copyright Information:© 2021 Westburn Publishers Ltd.
Use License:This item is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 3.0 License. View License
ID Code:27242
Deposited On:12 Sep 2022 11:08 by Damien Dupré . Last Modified 12 Sep 2022 12:57

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