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A critical review of the conceptualization, operationalization, and empirical literature on cognition- based and affect- based trust

Legood, Alison, van der Werff, Lisa orcid logoORCID: 0000-0003-4529-4690, Lee, Allan, den Hartog, Deanne and van Knippenberg, Daan (2022) A critical review of the conceptualization, operationalization, and empirical literature on cognition- based and affect- based trust. Journal of Management Studies, 60 (2). pp. 495-537. ISSN 0022-2380

Abstract
Trust plays a pivotal role in the development and maintenance of effective working relationships. In this paper we offer a critical review of the conceptualization and operationali-zation of cognition-based and affect-based trust. While definitions and measures of trust are abundant, the view of trust as a concept with cognitive and affective bases is well established. Nevertheless, the validity of this approach has rarely been examined. Our theoretical and empirical review (content validity study, systematic review and meta-analysis) of the literature reveals a failure to fully capture cognition or affect in current trust theory and measurement. We find the construct of affect-based trust to be particularly problematic in its current form. Resolving these issues is critical to advancing our understanding of the differentiating roles of these two important bases of trust. We detail areas for future research on the conceptualization and measurement of trust to stimulate theoretical exploration and methodological advances
Metadata
Item Type:Article (Published)
Refereed:Yes
Uncontrolled Keywords:affect-based trust; affect; cognition; cognition-based trust; critical review; trust
Subjects:UNSPECIFIED
DCU Faculties and Centres:DCU Faculties and Schools > DCU Business School
Publisher:John Wiley & Sons Ltd
Official URL:https://dx.doi.org/10.1111/joms.12811
Copyright Information:© 2022 The Authors. Open Access CC-BY 4.0)
ID Code:27387
Deposited On:25 Jul 2022 14:48 by Thomas Murtagh . Last Modified 08 Feb 2023 11:34
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