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Enhancing consumer perceptions of privacy and trust: a GDPR label perspective

Fox, Grace orcid logoORCID: 0000-0003-1392-6833, Lynn, Theo orcid logoORCID: 0000-0001-9284-7580 and Rosati, Pierangelo orcid logoORCID: 0000-0002-6070-0426 (2022) Enhancing consumer perceptions of privacy and trust: a GDPR label perspective. Information Technology & People, 35 (8). pp. 181-204. ISSN 0959-3845

Abstract
Purpose–The General Data Protection Regulation (GDPR) introduces significant data protection obligations on all organizations within the European Union (EU) and those transacting with EU citizens. This paper presents the GDPR privacy label and uses two empirical studies to examine the effectiveness of this approach in influencing consumers’ privacy perceptions and related behavioral intentions. Design/methodology/approach– The paper tests the efficacy of two GDPR privacy label designs, a consent-based label and a static label. Study 1 examines the effects of each label on perceptions of risk, control and privacy. Study 2 investigates the influence of consumers’ privacy perceptions on perceived trustworthiness and willingness to interact with the organization. Findings–ThefindingssupportthepotentialofGDPRprivacylabelsforpositivelyinfluencingperceptionsof risk, control, privacy and trustworthiness and enhancing consumers’ willingness to transact and disclose data to online organizations. Practical implications– The findings are useful for organizations required to comply with the GDPR and present a solution to requirements for transparent communications and explicit consent. Originality/value– This study examines and demonstrates the efficacy of visualized privacy policies in impacting consumer privacy perceptions and behavioral intentions
Metadata
Item Type:Article (Published)
Refereed:Yes
Uncontrolled Keywords:Privacy policies; Communication privacy management; Perceived privacy; GDPR
Subjects:UNSPECIFIED
DCU Faculties and Centres:DCU Faculties and Schools > DCU Business School
Publisher:Emerald
Official URL:https://dx.doi.org/10.1108/ITP-09-2021-0706
Copyright Information:© 2022 The Authors.
ID Code:27530
Deposited On:10 Aug 2022 14:49 by Thomas Murtagh . Last Modified 14 Mar 2023 16:07
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