Briva-Iglesias, Vicent
ORCID: 0000-0001-8525-2677 and O'Brien, Sharon
ORCID: 0000-0003-4864-5986
(2026)
Human-Centered AI Language Technology (HCAILT): An Empathetic Design Framework for Reliable, Safe and Trustworthy Multilingual Communication.
International Journal of Human-Computer Interaction
.
ISSN 1532-7590
Abstract
Language technologies are increasingly ubiquitous and now translate emergency bul-letins, draft clinical notes and mediate everyday conversations, yet their impressivefluency can be misleading–masking limited reliability, unpredictable errors and unevenperformance across different user groups and languages. Building on Shneiderman’shuman-centered AI (HCAI) paradigm, this article introduces the Human-Centered AILanguage-Technology (HCAILT) model, a domain-specific framework that binds reli-ability, safety culture and trustworthiness to the full language-technology pipeline.HCAILT couples technical guardrails (such as retrieval-augmented generation and qual-ity estimation) with organizational practices (like bias audits and incident-reportloops), together with user-facing features that maintain meaningful human control.Two blueprint use cases–in multilingual healthcare and crisis communication–illustratehow the HCAILT model guides system architecture, deployment practices and evalu-ation. A demo system demonstrates immediate feasibility on public large languagemodels. By translating HCAI principles into actionable design levers, HCAILT providesscholars, developers and policymakers with a pragmatic path from ethical aspirationto deployable practice. The paper concludes with a research agenda for empirical val-idation in real-world settings and invites multidisciplinary collaboration to ensure thatnext-generation language technologies are not merely powerful, but demonstrablyreliable, safe and worthy of public trust.
Metadata
| Item Type: | Article (Published) |
|---|---|
| Refereed: | Yes |
| Uncontrolled Keywords: | Human-centered artificial intelligence; multilingual digital communication; artificial intelligence; language technologies; human-computer interaction |
| Subjects: | Computer Science > Artificial intelligence Humanities > Language |
| DCU Faculties and Centres: | DCU Faculties and Schools > Faculty of Humanities and Social Science DCU Faculties and Schools > Faculty of Humanities and Social Science > School of Applied Language and Intercultural Studies |
| Publisher: | Taylor & Francis Inc. |
| Official URL: | https://www.tandfonline.com/doi/full/10.1080/10447... |
| Copyright Information: | Authors |
| ID Code: | 32274 |
| Deposited On: | 10 Feb 2026 11:34 by Vicent Briva Iglesias . Last Modified 10 Feb 2026 11:34 |
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