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Human-Centered AI Language Technology (HCAILT): An Empathetic Design Framework for Reliable, Safe and Trustworthy Multilingual Communication

Briva-Iglesias, Vicent orcid logoORCID: 0000-0001-8525-2677 and O'Brien, Sharon orcid logoORCID: 0000-0003-4864-5986 (2026) Human-Centered AI Language Technology (HCAILT): An Empathetic Design Framework for Reliable, Safe and Trustworthy Multilingual Communication. International Journal of Human-Computer Interaction . ISSN 1532-7590

Abstract
Language technologies are increasingly ubiquitous and now translate emergency bul-letins, draft clinical notes and mediate everyday conversations, yet their impressivefluency can be misleading–masking limited reliability, unpredictable errors and unevenperformance across different user groups and languages. Building on Shneiderman’shuman-centered AI (HCAI) paradigm, this article introduces the Human-Centered AILanguage-Technology (HCAILT) model, a domain-specific framework that binds reli-ability, safety culture and trustworthiness to the full language-technology pipeline.HCAILT couples technical guardrails (such as retrieval-augmented generation and qual-ity estimation) with organizational practices (like bias audits and incident-reportloops), together with user-facing features that maintain meaningful human control.Two blueprint use cases–in multilingual healthcare and crisis communication–illustratehow the HCAILT model guides system architecture, deployment practices and evalu-ation. A demo system demonstrates immediate feasibility on public large languagemodels. By translating HCAI principles into actionable design levers, HCAILT providesscholars, developers and policymakers with a pragmatic path from ethical aspirationto deployable practice. The paper concludes with a research agenda for empirical val-idation in real-world settings and invites multidisciplinary collaboration to ensure thatnext-generation language technologies are not merely powerful, but demonstrablyreliable, safe and worthy of public trust.
Metadata
Item Type:Article (Published)
Refereed:Yes
Uncontrolled Keywords:Human-centered artificial intelligence; multilingual digital communication; artificial intelligence; language technologies; human-computer interaction
Subjects:Computer Science > Artificial intelligence
Humanities > Language
DCU Faculties and Centres:DCU Faculties and Schools > Faculty of Humanities and Social Science
DCU Faculties and Schools > Faculty of Humanities and Social Science > School of Applied Language and Intercultural Studies
Publisher:Taylor & Francis Inc.
Official URL:https://www.tandfonline.com/doi/full/10.1080/10447...
Copyright Information:Authors
ID Code:32274
Deposited On:10 Feb 2026 11:34 by Vicent Briva Iglesias . Last Modified 10 Feb 2026 11:34
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