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2017
Mattimoe, Ruth 
ORCID: 0000-0003-3744-779X and Tivnan, John Paul
(2017)
In search of hospitality: theoretical and practical issues in performance measurement and management in hotels.
In: Harris, Elaine, (ed.)
The Routledge Companion to Performance Management and Control.
Routledge Companions in Business, Management and Accounting
.
Routledge (Taylor & Francis), London, United Kingdom.
ISBN 9781138913547