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Gaining competitive advantage through a quality culture: the role of human resource management

Monks, Kathy and Buckley, Finian and Sinnott, Anne (1996) Gaining competitive advantage through a quality culture: the role of human resource management. DCU Business School Research Paper Series. (Paper No. 12). Dublin City University Business School, Ireland. ISSN: 1393-290X

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Abstract

There is a good deal of evidence that, as technological transfer becomes increasingly rapid, the source of competitive advantage for many companies now lies within their workforces (Pfeffer, 1994). However, the issue of how to sustain and promote this type of competitive advantage may be more problematic than one based on keeping up-to-date with changing machinery and techniques. For some companies, investment in people and in the appropriate human resource practices to foster their development and commitment requires a consideration of the ways in which they have usually tackled such matters. For the human resource function this represents the opportunity to become involved in major change initiatives, but it may require a rethinking oftraditional roles. This paper considers the implications for both the human resource function and for human resource practices of the changes wrought within companies involved in the implementation of quality initiatives. Quality has become a key issue for companies seeking competitive advantage and recent research indicates that a focus on the human resource implications of these quality initiatives, although frequently a neglected dimension, may be critical to their long term success (Powell, 1995). The paper begins by considering some of the literature on the impact of quality programmes on the human resource function in particular and on human resource practices in general before reporting on the findings of research in some Irish companies.

Item Type:Working Paper (No. 12)
Refereed:No
Uncontrolled Keywords:Competitive Advantage; Quality; Human Resources;
Subjects:Business > Personnel management
DCU Faculties and Centres:DCU Faculties and Schools > DCU Business School > DCU Business School Research Paper Series
Publisher:Dublin City University Business School
Use License:This item is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 3.0 License. View License
ID Code:2159
Deposited On:17 Nov 2008 12:32 by Rachel Keegan. Last Modified 10 Dec 2008 11:35

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