Mora, Manuel ORCID: 0000-0003-1631-5931, Marx Gómez, Jorge, O'Connor, Rory ORCID: 0000-0001-9253-0313 and Meyendriesch, Burkard (2017) ITSDM: A methodology for IT services design. In: Marx Gómez, Jorge, Mora, Manuel, Raisinghani, Mahesh, Nebel, W. and O'Connor, Rory, (eds.) Engineering and Management of Data Centers. Service Science: Research and Innovations in the Service Economy . Springer, Cham, pp. 15-40. ISBN 978-3-319-65081-4

Galván-Cruz, Sergio, Mora, Manuel ORCID: 0000-0003-1631-5931 and O'Connor, Rory ORCID: 0000-0001-9253-0313 (2017) A means-ends design of SCRUM+: an agile-disciplined balanced SCRUM enhanced with the ISO/IEC 29110 Standard. In: 6th International Conference on Software Process Improvement (CIMPS 2017), 18-20 Oct 2017, Zacatecas, Mexico. ISBN 978-3-319-69340-8

Mora, Manuel ORCID: 0000-0003-1631-5931, O'Connor, Rory ORCID: 0000-0001-9253-0313, Tsui, F. and Marx Gómez, Jorge (2017) Design methods for software architectures in the service‐oriented computing and cloud paradigms. Software: Practice and Experience, 48 (2). pp. 263-267. ISSN 0038-0644

Galván-Cruz, Sergio, Mora, Manuel ORCID: 0000-0003-1631-5931, O'Connor, Rory ORCID: 0000-0001-9253-0313, Acosta-Escalante, Francisco and Alvarez, Francisco (2017) An objective compliance analysis of project management process in main agile methodologies with the ISO/IEC 29110 entry profile. International Journal of Information Technologies and Systems Approach, 10 (1). pp. 75-106. ISSN 1935-570X

Yilmaz, Murat, O'Connor, Rory ORCID: 0000-0001-9253-0313 and Mora, Manuel ORCID: 0000-0003-1631-5931 (2016) Improving social aspects of the software development process: games, gamification and related approaches. Journal of Universal Computer Science, 22 (12). pp. 1487-1488. ISSN 0948-6968

Mora, Manuel ORCID: 0000-0003-1631-5931, Marx Gómez, Jorge, O'Connor, Rory ORCID: 0000-0001-9253-0313 and Gelman, Ovsei (2016) An MADM risk-based evaluation-selection model of free-libre open source software tools. International Journal of Technology Policy and Management, 16 (4). pp. 326-354. ISSN 1468-4322

Reyes-Delgado, Paola, Mora, Manuel ORCID: 0000-0003-1631-5931, Duran-Limon, Hector, Rodriiguez- Martiinez, Laura, O'Connor, Rory ORCID: 0000-0001-9253-0313 and Mendoza-Gonzalez, Ricardo (2016) The strengths and weaknesses of software architecture design in the RUP, MSF, MBASE and RUP-SOA methodologies: a conceptual review. Computer Standards and Interfaces, 47 . pp. 24-41. ISSN 0920-5489

Mora, Manuel ORCID: 0000-0003-1631-5931, O'Connor, Rory ORCID: 0000-0001-9253-0313, Raisinghani, Mahesh and Gelman, Ovsei (2016) Impacts of electronic process guides by types of user: An experimental study. International Journal of Information Management, 36 (1). pp. 73-88. ISSN 0268-4012

Galván-Cruz, Sergio, Mora, Manuel ORCID: 0000-0003-1631-5931, O'Connor, Rory ORCID: 0000-0001-9253-0313, Acosta-Escalante, Francisco and Alvarez, Francisco (2015) A compliance analysis of agile methodologies with the ISO/IEC 29110 project management process. In: Conference on ENTERprise Information Systems (CENTERIS 2015), 7-9 Oct 2015, Vilamoura, Portugal.

Mora, Manuel ORCID: 0000-0003-1631-5931, Marx Gómez, Jorge, O'Connor, Rory ORCID: 0000-0001-9253-0313 and Gelman, Ovsei (2015) A risk-based MADM model for selecting free-libre open source software tools in the domain of IT service management. In: 16th Symposium on Decision Technology and Intelligent Information Systems, 6 Aug 2015, Baden Baden, Germany.

Galván-Cruz, Sergio, Mora, Manuel ORCID: 0000-0003-1631-5931, O'Connor, Rory ORCID: 0000-0001-9253-0313, Acosta-Escalante, Francisco and Alvarez, Francisco (2015) On project management process in agile systems development methodologies and the ISO/IEC 29110 standard (entry profile). In: XII International Congress on Innovation and Technological Development (CIINDET 2015), 25-27 Mar 2015, Cuernavaca, Morelos, Mexico.

Mora, Manuel ORCID: 0000-0003-1631-5931, Gomez, Jorge, O'Connor, Rory ORCID: 0000-0001-9253-0313, Raisinghani, Mahesh and Gelman, Ovsei (2015) An extensive review of IT service design in seven international ITSM processes frameworks: Part II. International Journal of Information Technologies and Systems Approach, 8 (1). pp. 69-90. ISSN 1935-5718

Mora, Manuel ORCID: 0000-0003-1631-5931, Raisinghani, Mahesh, O'Connor, Rory ORCID: 0000-0001-9253-0313, Gomez, Jorge and Gelman, Ovsei (2014) An extensive review of IT service design in seven international ITSM processes frameworks: Part I. International Journal of Information Technologies and Systems Approach, 7 (2). pp. 83-107. ISSN 1935-5718

Galván-Cruz, Sergio, Mora, Manuel ORCID: 0000-0003-1631-5931, O'Connor, Rory ORCID: 0000-0001-9253-0313, Acosta-Escalante, Francisco and Alvarez, Francisco (2014) On project management process in agile systems development methodologies and the ISO/IEC 29110 standard (entry profile). In: International Conference on Informatics and Computing (CNCIIC-ANIEI), Oct 1014, Mexico.

Mora, Manuel ORCID: 0000-0003-1631-5931, O'Connor, Rory ORCID: 0000-0001-9253-0313, Raisinghani, Mahesh, Macías-Luévano, Jorge and Gelman, Ovsei (2013) IT service engineering and management framework (ITS‐EMF). In: de Pablos, Patricia Ordóñez and Tennyson, Robert, (eds.) Best Practices and New Perspectives in Service Science and Management. IGI Global, pp. 76-91. ISBN 978-1-4666-3894-5

O'Connor, Rory ORCID: 0000-0001-9253-0313 (2012) Using grounded theory coding mechanisms to analyze case study and focus group data in the context of software process research. In: Mora, Manuel ORCID: 0000-0003-1631-5931, Gelman, Ovsei, Steenkamp, A. and Raisinghani, Mahesh, (eds.) Research Methodologies, Innovations and Philosophies in Software Systems Engineering and Information Systems. IGI Global, pp. 256-270. ISBN 978-1-4666-0179-6

Mora, Manuel ORCID: 0000-0003-1631-5931, O'Connor, Rory ORCID: 0000-0002-2446-3224, Raisinghani, Mahesh and Macías-Luévano, Jorge (2011) An IT service engineering and management framework (ITS-EMF). International Journal of Service Science, Management, Engineering, and Technology, 2 (2). pp. 1-15. ISSN 1935-5718

Mora, Manuel ORCID: 0000-0003-1631-5931, Raisinghani, Mahesh, O'Connor, Rory ORCID: 0000-0002-2446-3224 and Gelman, Ovsei (2011) Toward an integrated conceptualization of the service and service system concepts: A systems approach. In: Wang, J., (ed.) Information Systems and New Applications in the Service Sector: Models and Methods. IGI GLOBAL, pp. 152-172. ISBN 978-1-60960-138-6

Mora, Manuel ORCID: 0000-0003-1631-5931, O'Connor, Rory ORCID: 0000-0002-2446-3224 and Gelman, Ovsei (2010) On electronic process guides for IT service management. In: The SIG SVC Annual Workshop, at 14th International Conference on Information Systems, St Louis, MI.

Mora, Manuel ORCID: 0000-0003-1631-5931, Gelman, Ovsei, O'Connor, Rory ORCID: 0000-0002-2446-3224, Alvarez, Francisco and Macías-Luévano, Jorge (2010) A conceptual descriptive-comparative study of models and standards of processes in SE, SwE, and IT disciplines using the theory of systems. In: Paradice, D., (ed.) Emerging Systems Approaches in Information Technologies: Concepts, Theories, and Applications. IGI GLOBAL, pp. 156-181. ISBN 978-1-60566-976-2

Rodríguez, L., Mora, Manuel ORCID: 0000-0003-1631-5931, Vargas Martin, M., O'Connor, Rory ORCID: 0000-0002-2446-3224 and Alvarez, Francisco (2010) Process models of SDLCs: comparison and evolution. In: Rahman Syed, M. and Nessa Syed, S., (eds.) Handbook of Research on Modern Systems Analysis and Design Technologies and Applications. IGI Global, pp. 76-89. ISBN 978-1-59904-887-1

Mora, Manuel ORCID: 0000-0003-1631-5931, Pinhanez, Claudio, O'Connor, Rory ORCID: 0000-0002-2446-3224 and Blake, Brian (2009) The engineering, management, and philosophy of service-oriented information systems. International Journal of Information Systems in the Service Sector, 1 (2). pp. 1-4. ISSN 1935-5696

Mora, Manuel ORCID: 0000-0003-1631-5931, Raisinghani, Mahesh, O'Connor, Rory ORCID: 0000-0002-2446-3224 and Gelman, Ovsei (2009) Toward an integrated conceptualization of the service and service system concepts: a systems approach. International Journal of Information Systems in the Service Sector, 1 (2). pp. 36-57. ISSN 1935-5696

Mora, Manuel ORCID: 0000-0003-1631-5931, Gelman, Ovsei, O'Connor, Rory ORCID: 0000-0002-2446-3224 and Alvarez, Francisco (2009) An overview of models and standards of processes in the SE, SwE and IS disciplines. In: Cater-Steel, Aileen, (ed.) Information Technology Governance and Service Management: Frameworks and Adaptations. IGI Publishing, pp. 371-387. ISBN 978-16056-60080

Flores, F., Mora, Manuel ORCID: 0000-0003-1631-5931, Alvarez, Francisco, O'Connor, Rory ORCID: 0000-0002-2446-3224 and Macías-Luévano, Jorge (2009) Requirements engineering: a review of processes and techniques. In: Rahman Syed, M. and Nessa Syed, S., (eds.) Handbook of Research on Modern Systems Analysis and Design Technologies and Applications. IGI Global, pp. 90-104. ISBN 978-1-59904-887-1

Mora, Manuel ORCID: 0000-0003-1631-5931, Gelman, Ovsei, O'Connor, Rory ORCID: 0000-0001-9253-0313, Alvarez, Francisco and Macías-Luévano, Jorge (2008) A conceptual descriptive-comparative study of models and standards of processes in sE, swE, and It disciplines using the theory of systems. International Journal of Information Technologies and the Systems Approach, 1 (2). pp. 57-85. ISSN 1935-5718