In the context of changing or improving social practice, in education in particular, it emerges that teachers’ values and concerns need to be addressed and that this can be done through involving teachers in critical reflective dialogue and developing a more open attitude to educational practice. The focus of this article is on the action research approach to learning of the MSc in Education and Training Management programme (eLearning strand) and in particular, how participants of the programme engage in action research. It integrates improving practice with knowledge creation.