Abstract

A rapid increase in the number of questions posted on community question answering (CQA) forums is creating a need for automated methods of question quality moderation to improve the effectiveness of such forums in terms of response time and quality. Such automated approaches should aim to classify questions as good or bad for a particular forum as soon as they are posted based on the guidelines and quality standards defined/listed by the forum. Thus, if a question meets the standard of the forum then it is classified as good else we classify it as bad. In this paper, we propose a method to address this problem of question classification by retrieving similar questions previously asked in the same forum, and then using the text from these previously asked similar questions to predict the quality of the current question. We empirically validate our proposed approach on the set of StackOverflow data, a massive CQA forum for programmers, comprising of about 8M questions. With the use of these additional text retrieved from similar questions, we are able to improve the question quality prediction accuracy by about 2.8% and improve the recall of negatively scored questions by about 4.2%. This improvement of 4.2% in recall would be helpful in automatically flagging questions as bad (unsuitable) for the forum and will speed up the moderation process thus saving time and human effort.