Translators and interpreters have been shown to play an important role in supporting the activities of NGOs involved in crisis communication scenarios. However, there is little evidence of whether standardized training materials or technological assistance are required by or would be beneficial to quickly recruited ‘citizen translators’ working in these environments. This article will present a study of the design, delivery, and preliminary evaluation of a set of training materials developed for use in a citizen translation project run by New Zealand Red Cross (NZRC) with the support of the EU H2020-funded International Network on Crisis Translation (INTERACT). The article describes the training materials and discusses the epistemological and didactic issues that were faced in their design and delivery. Findings from the article will be of interest to those seeking to understand citizen translation and issues involved in working with an NGO on translator training.