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Improving communication in risk management of health information technology systems by means of medical text simplification

MacMahon, Silvana Togneri orcid logoORCID: 0000-0003-0179-2436, Alfano, Marco orcid logoORCID: 0000-0001-7200-9547, Lenzitti, Biagio orcid logoORCID: 0000-0003-2664-7788, Lo Bosco, Giosuè, McCaffery, Fergal, Taibi, Davide orcid logoORCID: 0000-0002-0785-6771 and Helfert, Markus orcid logoORCID: 0000-0001-6546-6408 (2020) Improving communication in risk management of health information technology systems by means of medical text simplification. In: 2019 IEEE Symposium on Computers and Communications (ISCC), 30 June 2019, Barcelona, Spain.

Health Information Technology Systems (HITS) are increasingly used to improve the quality of patient care while reducing costs. These systems have been developed in response to the changing models of care to an ongoing relationship between patient and care team, supported by the use of technology due to the increased instance of chronic disease. However, the use of HITS may increase the risk to patient safety and security. While standards can be used to address and manage these risks, significant communication problems exist between experts working in different departments. These departments operate in silos often leading to communication breakdowns. For example, risk management stakeholders who are not clinicians may struggle to understand, define and manage risks associated with these systems when talking to medical professionals as they do not understand medical terminology or the associated care processes. In order to overcome this communication problem, we propose the use of the “Three Amigos” approach together with the use of the SIMPLE tool that has been developed to assist patients in understanding medical terms. This paper examines how the “Three Amigos” approach and the SIMPLE tool can be used to improve estimation of severity of risk by non-clinical risk management stakeholders and provides a practical example of their use in a ten step risk management process.
Item Type:Conference or Workshop Item (Paper)
Event Type:Conference
Uncontrolled Keywords:Patient Empowerment; Health Information Seeking; User Requirements; Risk Management; IEC 80001-1; Medical Terminology Simplification;
Subjects:Business > Knowledge management
Computer Science > Computer networks
Computer Science > Computer security
Computer Science > Information retrieval
Computer Science > Information technology
Computer Science > Interactive computer systems
Computer Science > Machine learning
Computer Science > Machine translating
Computer Science > World Wide Web
Medical Sciences > Health
Social Sciences > Communication
Social Sciences > Educational technology
DCU Faculties and Centres:DCU Faculties and Schools > Faculty of Engineering and Computing > School of Computing
Published in: 2019 IEEE Symposium on Computers and Communications (ISCC). . Institute of Electrical and Electronics Engineers Inc. (IEEE).
Publisher:Institute of Electrical and Electronics Engineers Inc. (IEEE)
Official URL:http://dx.doi.org/10.1109/ISCC47284.2019.8969670
Copyright Information:©2019 The Authors
Use License:This item is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 3.0 License. View License
Funders:European Union’s Horizon 2020 research and innovation programme under the Marie Skłodowska-Curie grant agreement No 754489, Science Foundation Ireland grant 13/RC/2094 with a co-fund of the European Regional Development Fund through the Southern & Eastern Regional Operational Programme to Lero - the Irish Software Research Centre
ID Code:23899
Deposited On:01 Nov 2019 12:42 by Marco Alfano . Last Modified 14 Feb 2022 16:15

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