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SMS normalisation, retrieval and out-of-domain detection approaches for SMS-based FAQ retrieval

Hogan, Deirdre, Leveling, Johannes orcid logoORCID: 0000-0003-0603-4191, Wang, Hongyi, Ferguson, Paul and Gurrin, Cathal orcid logoORCID: 0000-0003-4395-7702 (2013) SMS normalisation, retrieval and out-of-domain detection approaches for SMS-based FAQ retrieval. In: FIRE 2011, 2-4 Dec 2011, Bombay (Mumbai), India. ISBN 978-3-642-40086-5

Abstract
This paper gives an overview of DCU’s participation in the SMS-based FAQ Retrieval task at FIRE 2011. DCU submitted three runs for monolingual English experiments. The approach consisted of first transforming the noisy SMS queries into a normalised, corrected form. The normalised queries were then used to retrieve a ranked list of FAQs by combining the results from three different retrieval methods. Finally, using information from the retrieval results, out-of-domain (OOD) queries were identified and tagged. The results of our best run on the final test set were the highest of all 13 participating teams. Our FIRE submission retrieved 70.2% in-domain query answers correctly and 85.6% identified out-of-domain queries correctly.
Metadata
Item Type:Conference or Workshop Item (Paper)
Event Type:Conference
Refereed:Yes
Uncontrolled Keywords:Short Message Service; Retrieval Method; Query Term; Retrieval Result
Subjects:Computer Science > Machine translating
DCU Faculties and Centres:DCU Faculties and Schools > Faculty of Engineering and Computing > School of Computing
Research Institutes and Centres > CLARITY: The Centre for Sensor Web Technologies
Research Institutes and Centres > Centre for Next Generation Localisation (CNGL)
Published in: Multilingual Information Access in South Asian Languages. Lecture Notes in Computer Science (LNCS) 7536. Springer. ISBN 978-3-642-40086-5
Publisher:Springer
Official URL:https://dx.doi.org/10.1007/978-3-642-40087-2_18
Copyright Information:© 2013 Springer
Funders:Science Foundation Ireland (Grant 07/CE/I1142)
ID Code:25868
Deposited On:20 May 2021 12:37 by Michael Scriney . Last Modified 20 May 2021 12:37
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