Yaranon, Paolo, Sommovigo, Valentina, Bosak, Janine
ORCID: 0000-0001-5701-6538 and O’Shea, Deirdre E.
(2025)
Interpersonal Interactions in the Workplace: Understanding and Addressing Incivility.
In: Akande, Adebowale, (ed.)
Organizational Behavior: Current Science, Models, and Applications.
Political Dynamics in Business and Management
.
Springer Nature, Switzerland, pp. 521-546.
ISBN 978-3-031-85803-1
Abstract
Workplace incivility refers to subtle deviant behaviors characterized by rudeness and lack of professionalism that violate the norms of respect. Although not as egregious and explicit as bullying and aggression, these seemingly minor actions can gradually build up, resulting in compromised employee well-being and a decline in productivity in the workplace. This chapter provides a comprehensive view of the existing incivility literature and discusses how minor rude workplace behaviors can escalate into coercive actions. Finally, the chapter outlines ways that can assist organizations in preventing the escalation of incivility
Metadata
| Item Type: | Book Section |
|---|---|
| Refereed: | Yes |
| Uncontrolled Keywords: | Workplace incivility, workplace mistreatment, social stressor, employee wellbeing, management |
| Subjects: | Business > Employee motivation Business > Employee attitudes Business > Workplace stress Business > Industrial relations |
| DCU Faculties and Centres: | DCU Faculties and Schools > DCU Business School |
| Publisher: | Springer Nature |
| Official URL: | https://link.springer.com/book/10.1007/978-3-031-8... |
| Copyright Information: | Authors |
| ID Code: | 31765 |
| Deposited On: | 04 Nov 2025 14:04 by Gordon Kennedy . Last Modified 04 Nov 2025 14:04 |
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