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Interpersonal Interactions in the Workplace: Understanding and Addressing Incivility

Yaranon, Paolo, Sommovigo, Valentina, Bosak, Janine orcid logoORCID: 0000-0001-5701-6538 and O’Shea, Deirdre E. (2025) Interpersonal Interactions in the Workplace: Understanding and Addressing Incivility. In: Akande, Adebowale, (ed.) Organizational Behavior: Current Science, Models, and Applications. Political Dynamics in Business and Management . Springer Nature, Switzerland, pp. 521-546. ISBN 978-3-031-85803-1

Abstract
Workplace incivility refers to subtle deviant behaviors characterized by rudeness and lack of professionalism that violate the norms of respect. Although not as egregious and explicit as bullying and aggression, these seemingly minor actions can gradually build up, resulting in compromised employee well-being and a decline in productivity in the workplace. This chapter provides a comprehensive view of the existing incivility literature and discusses how minor rude workplace behaviors can escalate into coercive actions. Finally, the chapter outlines ways that can assist organizations in preventing the escalation of incivility
Metadata
Item Type:Book Section
Refereed:Yes
Uncontrolled Keywords:Workplace incivility, workplace mistreatment, social stressor, employee wellbeing, management
Subjects:Business > Employee motivation
Business > Employee attitudes
Business > Workplace stress
Business > Industrial relations
DCU Faculties and Centres:DCU Faculties and Schools > DCU Business School
Publisher:Springer Nature
Official URL:https://link.springer.com/book/10.1007/978-3-031-8...
Copyright Information:Authors
ID Code:31765
Deposited On:04 Nov 2025 14:04 by Gordon Kennedy . Last Modified 04 Nov 2025 14:04
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