Login (DCU Staff Only)
Login (DCU Staff Only)

DORAS | DCU Research Repository

Explore open access research and scholarly works from DCU

Advanced Search

Delineating the tacit knowledge-seeking phase of knowledge sharing: the influence of relational social capital components

Gubbins, Claire orcid logoORCID: 0000-0002-7285-0528 and Dooley, Lawrence orcid logoORCID: 0000-0001-5612-9012 (2021) Delineating the tacit knowledge-seeking phase of knowledge sharing: the influence of relational social capital components. Human Resource Development Quarterly, 32 (3). pp. 319-348. ISSN 1044-8004

Much knowledge on which performance in practice is based is tacit (Smith, 2001) making it a valuable, rare resource, which is difficult to imitate or substitute (Barney, 1991) and a vital source of organisational competitive advantage. However, there is limited research available delineating tacit from explicit knowledge (Insch et al., 2008; Perez & Mitra, 2007) and thus gaps in our understanding about how to derive the greatest value from it. Knowledge management (KM) is partly a socially constructed phenomenon embedded in people and relationships (Nonaka, 1991). However, KM research has neglected the role of the micro-level of individuals and social interactions (Foss, 2009). Furthermore, knowledge sharing research neglects to explore all phases of what is a bi-directional relationship. Scant research exists on the knowledge seeking process- from the seeker to the source (Hansen, Mors & Lovas, 2005) as the focus is on the uni-directional notion of knowledge sharing- from the source to the seeker (Kim, Song & Jones, 2011). This study utilises the social capital lens, which focuses on social relationships and in particular the relations between, rather than the characteristics of, individuals, groups, processes, or organizations, to explore tacit knowledge seeking processes. The data is based on five American multinational manufacturing organisations and interviews with 105 operators, technicians and engineers engaged in tacit knowledge work. The paper discusses the results of the investigation of the relational social capital factors of trust, norms, sanctions and social identification and their influence on decisions to operationalise a tacit knowledge seeking interaction.
Item Type:Article (Published)
Uncontrolled Keywords:Tacit Knowledge; Social Relationships; Social Networks; Knowledge Management; Knowledge Sharing; Knowledge Seeking; Trust; Norms; Sanctions; Psychological Safety
Subjects:Business > Employee motivation
Business > Intellectual capital
Business > Knowledge management
Business > Management
Business > Organizational learning
Business > Personnel management
Business > Innovation
Business > Employee attitudes
Social Sciences > Social psychology
Social Sciences > Sociology
DCU Faculties and Centres:DCU Faculties and Schools > DCU Business School
Research Institutes and Centres > LInK: The Learning, Innovation and Knowledge Research Centre
Publisher:John Wiley & Sons
Official URL:https://doi.org/
Copyright Information:© 2021 John Wiley
Funders:Industrial Development Authority (Ireland), Enterprise Ireland, Irish Fulbright Commission, Dublin City University Business School Research Capacity Building Fund, Dublin City University Research Office Career Enhancement Award
ID Code:29175
Deposited On:31 Oct 2023 13:44 by Claire Gubbins . Last Modified 31 Oct 2023 13:44

Full text available as:

[thumbnail of Gubbins Dooley HRDQ Tacit Knowledge Seeking Relational DORAS.pdf]
PDF - Requires a PDF viewer such as GSview, Xpdf or Adobe Acrobat Reader
Creative Commons: Attribution-Noncommercial-No Derivative Works 4.0


Downloads per month over past year

Archive Staff Only: edit this record